Reverse Logistics emerged as a challenge with e-Commerce as if the number of online product orders is huge, so is the number of online product returns. Many online buyers purchase products on impulse decision, and by the time they received the product at their home they have changed their minds and make use of favorable return policies. Studies suggest that by 2020 ECommerce in India would have 10%-15% return rate. Are you managing your online product returns efficiently on time??
Online returns management also involves matching your inventory and account reconciliation from marketplaces for due payments. We offer a centralized panel to manage the returned orders for all sales channels. Sellers can also raise disputes to marketplaces in the case of bad inventory return from customers.
Get Alerts on status and information of the return orders created for your products across popular marketplaces.
Synchronize inventory automatically once you transfer returned to stock to good inventory or bad inventory based on the condition of returned item.
Insights on the impact of returns, amount spent on reverse logistics or damages due to returns, etc.
Filter your returns by channels, status of return, and status of disputes.
Keep an eye on the status of raise disputes on multiple channels.
Insights on the amount of open dispute, received disputed amount, and loss take on dispute order wise.
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